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Refund Policy

Last updated: July 29, 2026. This policy explains when and how refunds are issued on the OTPKart platform.

Quick Summary: If you purchased a number and did not receive any SMS within the validity period, you are eligible for a wallet credit refund. Completed orders where an SMS was received cannot be refunded.

1. SMS Order Refunds

Eligible for Refund

  • The virtual number did not receive any SMS within the validity period
  • The number was expired by the system without delivering any code
  • The order was cancelled within the allowed cancellation window (before any SMS was received)
  • A technical error caused the order to fail on our end

Not Eligible for Refund

  • Orders where an SMS was successfully received (even if the code was not what you expected)
  • Orders cancelled after an SMS was received
  • Numbers purchased for services that are not supported by that number
  • Orders where the user entered an incorrect service or country

2. How Refunds Are Issued

All eligible refunds are issued as wallet credits to your OTPKart account. Refunds are not issued in cash, back to your payment method, or as bank transfers unless an exceptional circumstance applies (reviewed case-by-case).

Automatic Refunds

When you cancel an order before any SMS is received, the refund is issued to your wallet automatically and instantly.

Manual Refund Requests

If your order expired without an SMS and you believe a refund is due, please contact our support team with your order ID. We will review and process the refund within 24-48 hours.

3. Deposit Refunds

Deposits (funds added to your wallet via a payment gateway) are generally non-refundable once processed. In cases where:

  • A duplicate deposit was made due to a technical error
  • The deposit was charged but never credited to your wallet

Please contact us within 7 days with your payment reference ID. We will investigate and resolve the issue. Approved deposit refunds are returned to the original payment method and may take 5-7 business days to appear.

4. Referral Bonuses

Referral bonuses and gift code credits are non-transferable and non-refundable. They can only be used for service purchases on the OTPKart platform.

5. Account Termination

If your account is terminated for violating our Terms of Service, any remaining wallet balance is forfeited and will not be refunded.

6. Contact for Refunds

To request a refund or report a payment issue, please contact us with your Order ID or transaction reference: